Return & Refund Policy

Within 30 days of your purchase, you can easily return it for a refund if you're not entirely happy. You can use the guidelines below to file a return request on your order page. We'll try our hardest to comply with your request. First and foremost, please make sure to contact us by email at [email protected].

Conditions for Return and Exchange

• Returned items must be in their original packaging.
• Unauthorized returns of goods won't be allowed.
• Items must be returned within 30 days after you receive them.
• Every item needs to be in its original packing, undamaged or unopened, with all tags, and in the same condition as when it was delivered to you. The receipt or other evidence of purchase is also required.
• Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

General Return Process

• Repack your items (These need to be unworn/unwashed/unused and with original tags).
• You will need your order number and email/last 4 digits of your phone number.
• Select your preferred return option.
• Once you have processed your return you're ready to post it off! Make sure you keep proof of postage!
• Keep an eye on your return tracking. You'll get an email once we receive your returned item.

Non-returnable items:

Sadly, we are unable to accept returns for items that are on sale or for customer-caused damage or loss to the product.

Exchanges

Returning the item you have is the quickest approach to make sure you get what you want. Once the return is accepted, you can buy the new item separately.

Policies

Unauthorized returns of goods won't be allowed.

After you receive an item, it must be returned within 30 days. Every item needs to be in its original packaging, undamaged, unworn, and in the same condition as when it was delivered to you. The receipt or other evidence of purchase is also required. Customers are required to utilize a shipping method that offers tracking information when returning or exchanging merchandise.

Costs

• We will give you a complete refund if the return is the result of our errors (such as wrong products or product quality issues);
• Should the return be the result of the customer's error (such as: not liking/wanting the item, ordering the incorrect product/size), the buyer is responsible for covering the shipping costs.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, the refund will be provided to the original method of payment within 2-3 working days.

If you haven't received the refund within 2-3 working days, please check your account again. It may take some time before a refund is official posted. If you've done all of this and you still have not received your refund, please contact us at [email protected].

If you have any questions about our returns policy or need further assistance, please feel free to contact our customer service team. We will be happy to provide you with support and answer your questions.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	ADVANCE HEALTHCARE CONSULTING LIMITED
Company Address:	ROOM 404,4/F, TUNG MING BUILDING 40-42 DES VOEUX ROAD CENTRAL HONG KONG (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help